Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a casino we cover? This page tells you how to reach the Best Online Casinos team and what to expect once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps to include which casino or page you're referring to and, where relevant, screenshots or dates — this lets us look into things properly rather than going back and forth on details.
What we can and can't help with
We're an independent review site, not a casino operator, so there are limits to what we can do. Here's a quick guide to where we're actually useful:
- Review accuracy: If you've spotted outdated information, an expired bonus offer, or a factual error on one of our pages, let us know and we'll check it against the latest terms.
- General questions: Questions about how online casinos work, how bonuses or RTP function, or how licensing works in the US are all fair game — if we don't cover it already, we may add it to the site.
- Site feedback: Ideas for casinos to review, formats that would help you compare options, or anything that would make the site more useful.
- Account or payment disputes: We can't access, freeze, or refund anyone's casino account. Disputes over deposits, withdrawals, or bonus terms need to go directly to the casino's own support team, and from there to the licensing regulator if unresolved.
- Legal or financial advice: We provide general information, not personalized advice. For anything involving your specific finances or legal situation, speak to a qualified professional.
If you're having a problem with a specific casino
If your issue involves a real-money dispute — a delayed withdrawal, a bonus that wasn't honored, or a verification hold-up — your first stop should always be the casino's own customer support, since they're the only party who can actually act on your account. Keep a record of your correspondence. If the casino is unresponsive, most US-licensed operators are required to provide a route to their state regulator or an independent dispute body, and the casino's terms and conditions page should list this. We can point you toward information, but we can't intervene in individual account matters.
Concerned about your gambling, or someone else's?
If you're reaching out because gambling has stopped feeling like entertainment — for you or for someone you know — please don't wait on an email reply from us. Our Responsible Gambling page lists deposit and time limit tools, self-exclusion programs, and support organizations that can help right away. These services are typically free, confidential, and available regardless of which casino you use.
Before you write in about a bonus or offer
A lot of the messages we get are about welcome offers listed on the site, such as the ones from operators like Raging Bull or Ignition. Bonus terms — wagering requirements, game restrictions, expiry dates, and maximum withdrawal caps — are set and updated by the casinos themselves, not by us. If a term looks different from what's shown on our site, the casino's own terms and conditions page always takes precedence, since offers can change without notice. Feel free to flag it to us anyway so we can update our listing.
Want to know more about how we work?
If your question is really about who we are or how we put our rankings together rather than something we need to action, our About Us page and Terms and Conditions cover most of that ground and might save you a wait for a reply.
Whatever the reason for reaching out — a correction, a question, or just feedback on the site — we'd rather hear from you than have inaccurate or unclear information sitting on the page. Drop us a line and we'll get back to you as soon as we can.